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Desktop and Small Business Server Support

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Setup & Troubleshooting: Setting Up Your Setting up your Broadband connection (Cable,FIOS,DSL) for Internet access
 
1. Please locate the Ethernet connection on the back of your system. The Ethernet connection is located right above the audio ports on the back of the unit below. This connection is specifically designed for an RJ-45 cable only. Please do not insert a standard phone line connection, as it may damage the system. This is the type of cable required to connect to a Broadband connection.
   


Top cable is an Ethernet cable, the bottom cable is a standard phone line cable.
 
Plug one end of your Ethernet cable into the back of the computer, and the opposite end should go into your modem/router.

1.  Once connected, you should see a network icon on the bottom right hand side of your screen. This means that the computer is trying to connect to the internet. If successful, you should see internet access when highlighting the network icon.

2.  With most Broadband services, there are no additional steps required to connect to the internet, but there are may be some exceptions depending on your provider. Please go through the troubleshooting steps below, and if you are having problems, please contact your Internet Service Provider for additional assistance.
 
Troubleshooting Connection Issues:
Physical Connectivity between computer and modem
1.  First, establish whether or not you are physically connected to your router/modem. To do so, simply connect your Ethernet cable to your modem and then to your system.

2.  The network icon on the bottom right side of your screen should indicate that a cable has been plugged into your Ethernet connection. If you do not see such a message, then either the network driver is not installed, or there might be a problem with the cable you are using.
 
Verifying Driver installation
 1.  Go to the Start Menu, type in Device Manager and press enter. Look for the category “Network Adapters”. Expand the category by clicking on the arrow sign next to it. You will then see the name of your network connection listed. (For example, Realtek NIC).

2.  If there are no exclamation marks or questions marks in the Device Manager, then all drivers are correctly installed. From here, try to establish physical connectivity.

3.  If the driver is not listed, then try to install the network/LAN driver for your system. You can use either your system restore disk (which is included with your system) or download the drivers from our website at www.ztsystems.com
 
Verified connectivity but still cannot connect to Internet
1.  If you are physically connected, but still cannot connect, try resetting your router by performing a power cycle. A power cycle would involve disconnecting and powering off your router for about 30 seconds, and then re-plugging it back in.

2.  After performing a power cycle and if you are still unable to connect to the Internet, contact your ISP Tech support for additional assistance. Please inform them that you can establish physical connectivity but cannot receive a valid IP address. Your ISP might have custom settings or might need to re-establish the correct settings on their end to enable your computer to connect to the Internet.
 
Questions on Networking Computers:
Our technical support department does not support networking issues between other systems, but you can click here view a user guide from Microsoft that may help with basic problems.