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Desktop and Small Business Server Support

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Setup & Troubleshooting: Setting Up Your Audio
 
Depending on what type of speakers you are using, there are several ways to receive sound on your new ZT computer. Shown below are the different types of audio connections available:
 
Analog 6-in-1 input:

This is the standard analog jack that is used for a traditional 2 speaker setup, or on some models, you can receive 5.1 to 7.1 audio (depending on your speaker system). They are color coded to show you which speakers go into which input.

HDMI:

Some of our models include onboard HDMI, or HDMI from a discrete video card. If you are using an HDTV, you can use an HDMI cable to connect your TV to your computer. HDMI passes both audio and video, so there is no need for a separate audio cable.

In most cases, plugging your speaker cable into the audio output jack should be sufficient to receive sound on your system. In cases where you cannot receive audio, please follow these steps to troubleshoot:





1. First, check to see if your audio drivers are installed. Go to the Start Menu, type in “Device Manager,” and then press Enter. Once in the Device Manager, look for the category ‘Sound, Video, and Game Controllers’. If you see any exclamation points or question marks, then your audio driver is not installed. Please reinstall the audio driver from the restore disk included with your system, or you can download the drivers here.

2. Another way to tell whether or not the drivers are installed is to unplug and replug in your speakers. You will see a message come up above your system time on your task bar.

3. If there is an x mark by the speaker icon in the taskbar:
this indicates that there is no audio device found. In this case, reinstall the audio driver per the instructions above. 
 
4. If you see the speaker icon, and you still cannot receive audio, first check the volume settings. Place your mouse over the speaker icon and it will show you the volume:
 
Right click on the speaker icon, and then left click open volume mixer:
You can then adjust the volume to your preferred level.
 
5. If there are no conflicts and the audio drivers are installed, please try a different pair of speakers to ensure the issue is not with the speakers or headphones. 
 
If these steps do not resolve your issue, please click here for further troubleshooting steps, or contact our toll free technical support line at 888-984-8899 for assistance.